Q:
What does the listed price cover?
Price is per pair (2 pieces/pair), including default product packaging.
Q:
Can I mix different colors in one order?
Yes. When placing an order, please specify the desired colors and quantities. If unspecified, we will dispatch an average mix of colors.
Q:
Is OEM / ODM custom service available?
Yes, we offer full customization. Parameters can be tailored to your requirements, including Base Curve (8.5mm–8.7mm), Diameter (14.0mm–15.0mm), Water Content (38%–42%), Power (-0.00 to -8.00), and custom packaging (vial or blister).
Q:
What are the shipping methods and expected delivery times?
Orders are processed and dispatched via DHL within 48 hours for standard stock, taking approximately 5 business days for delivery. For OEM orders, sample lead time is around 10 days, and bulk orders take approximately 1 month.
Q:
What should I do if a product arrives damaged or defective?
Please send us photos of the damaged items. After evaluation, we will resend the replacement items promptly free of charge (including shipping fees).
Q:
Can I sleep while wearing these contact lenses?
No. Your eyes need to breathe naturally. We recommend removing your contact lenses before going to sleep.